FAQ

We offer you the ability to checkout with PayPal, Stripe (credit card) or HUMM (interest free payment plan). 

Please refer to the workshop page which will advise if it’s for Beginners, Intermediate or Advanced. Most of our workshops however are designed for beginners, and will take them them through to an intermediate understanding. 

If you are completing our Facebook Advertising Masterclass (20 modules) we would recommend you have your Business Manager/Pixel installed prior to beginning. Alternatively you can email [email protected] and we can assist.

If you have taken our 20 module Facebook Advertising Masterclass and you would still like further assistance, we recommend booking in for a private 1-on-1 training with our Digital Director. Prices start from $275 + GST per hour and you can do so by emailing [email protected]

The courses and their associated modules are pre-recorded therefore you can learn at your own pace, anytime, anywhere. This also means there is no Academy attendant on standby to answer questions. We would suggest to download all of the PDF material that comes with each course as these cover everything in great detail.

The workshop page will advise how long a course will go for (i.e 1 hour). You can start and stop this at any time, to learn at your own pace. There is no time limit. 

By ordering from My Digital Academy you will have lifelong access to the modules/courses you have purchased. Please note: if you are caught sharing logins your account will be terminated.

If you would like assistance please email [email protected] or speak to one of our friendly staff via live chat Monday – Friday 9am to 5pm (excludes Public Holidays)

We offer two courses that cover all of the above: Facebook Ads Masterclass covers Facebook and Instagram Advertising. Our Google Advertising Masterclass covers Google Advertising.

Our Shopify Basics Masterclass is designed to assist you in managing your e-commerce platform after your website is ready to go live. This course does not cover how to build a Shopify store.

If you would like ongoing support or mentorship, please contact [email protected] and we can arrange 1-on-1 private training/mentoring.

If you are unable to login to your account please click “Reset Password”. If this does not work, please email [email protected] and we will assist you as soon as possible.